PCB LAB ("we", "us" or "our") is committed to protecting your privacy. This Privacy Policy explains what personal information we collect, how we use it, and your rights regarding that information when you use our website (pcblab.in) or our services.
ℹ️ We do not sell or rent your personal information to third parties.
1. Information We Collect
1.1 Information You Provide
- Contact form — name, email address, phone number and your message.
- Institute approval request — institution name, type, contact person, official email, phone and address.
- Order / quotation — order details including design files, delivery address and payment information (handled via our secure payment processor).
1.2 Automatically Collected Information
- Standard server log data — IP address, browser type, pages visited, date and time of access.
- Cookies used for session management and basic site analytics.
2. How We Use Your Information
We use the information we collect to:
- Process and fulfil PCB manufacturing orders;
- Review and respond to institute approval requests;
- Respond to your enquiries and support requests;
- Send order confirmations, shipping notifications and service communications;
- Improve our website and services;
- Comply with legal obligations.
We will not send you marketing communications without your consent. You may opt out of any marketing emails at any time by following the unsubscribe link or contacting us directly.
3. Legal Basis for Processing
We process your personal data on the following grounds:
- Contract — to fulfil orders you have placed with us;
- Legitimate interests — to operate and improve our services, prevent fraud and ensure security;
- Legal obligation — where required to comply with applicable laws;
- Consent — for optional communications, which you may withdraw at any time.
4. Sharing of Information
We may share your information with:
- Courier / logistics partners — your name, phone and delivery address, solely to fulfil delivery of your order;
- Payment processors — to process payments securely (we do not store full card details on our servers);
- Legal authorities — where required by law or court order.
All third parties we work with are required to handle your data in compliance with applicable privacy laws.
5. Data Retention
We retain personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order records are typically retained for 7 years for accounting and legal purposes. You may request deletion of your data subject to legal retention obligations.
6. Cookies
Our website uses essential cookies for session management and basic functionality. We may use analytics cookies to understand how visitors use the site. You can control cookie settings through your browser preferences. Disabling certain cookies may affect site functionality.
7. Your Rights
You have the right to:
- Access the personal information we hold about you;
- Request correction of inaccurate data;
- Request deletion of your data (subject to legal retention requirements);
- Object to or restrict our processing of your data;
- Withdraw consent at any time (where processing is based on consent).
To exercise any of these rights, please contact us using the details below. We will respond within 30 days.
8. Security
We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, use or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
9. Third-Party Links
Our website may contain links to third-party sites (such as our quotation platform). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
10. Children's Privacy
Our services are not directed at children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the revised policy on this page with an updated "Last updated" date. Continued use of our services after changes take effect constitutes acceptance of the revised policy.
12. Contact Us
For privacy-related enquiries or to exercise your rights, please contact:
PCB LAB, Vision Crest, Nr Shivaji Park, Dadar West, Mumbai
Email: sales@pcblab.in
Phone: 800-006-8844